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Pipeline Safety: For Your Family, Neighborhood, and Community
Available for download in two languages:
Pipelines in Your Community
Available for download in seven languages:
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Tongan
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Your Role in Pipeline Safety
- Know where pipelines are in your area
- Recognize signs of a leak (odor, sound, dead vegetation, vapor cloud)
- Call 911 and the operator if you suspect a problem
- Contact 811 at least 72 hours before digging
Report Damage or Dangerous Activity
Call the pipeline operator if you see:
- Unauthorized excavation
- Exposed pipeline due to erosion
- Any activity that could endanger a pipeline or aboveground facility
Operator emergency numbers are listed on nearby pipeline markers.
Follow Safe Excavation Practices
Excavation is the most common cause of pipeline emergencies.
- Always contact 811 before excavation (Find out more about your state's requirements)
- View a chart that explains marker flag colors and the lines that they represent.
- Customer-owned lines often include pipelines and piping that run from the meter or other connection points to a customer’s gas appliances or manufacturing equipment. These lines are rarely maintained or located by the pipeline company. If you are planning to excavate near customer-owned lines, contact a local professional who is qualified to verify the location of these lines before digging.