Call, Click or Connect

811 Keeps Communities Safe

Public officials play an essential role in ensuring the safety of their communities. The Pipeline and Hazardous Materials Safety Administration (PHMSA), a division of the U.S. Department of Transportation, recognizes public officials as key stakeholders in safety — as a result, all pipeline operators with pipelines running through your municipality are required to share with you critical information on pipeline safety.

Did you know that even the simplest task of installing a mailbox, privacy fence, flagpole or storage building can pose a hazard to the safety of your community? Damage caused by excavation is the most common cause of pipeline incidents, and in most cases, this damage could have been prevented if contractors, construction companies and homeowners were aware of the location of underground utilities prior to digging.

Placing a free “one call” request to have underground lines marked can save lives, and is as simple as calling or clicking to connect! You may dial 811, the national “Call Before You Dig” phone number from any state, or visit to submit an online request to have utilities marked before digging. While the longtime message of “call before you dig” continues to resonate, online requests to have lines marked have become increasingly popular. Now more than 70 percent of all requests to have lines marked are made online.

Unfortunately, many local laws exempt publicly owned utilities from the requirement to register their locations with the state one call center. As a result, it is common for underground facilities owned and operated by local governments to not be registered. When municipalities fail to register their facilities, there is no way for others to know whether there are underground pipelines, cables or wires buried in areas where excavation may take place, creating an unsafe situation for those working and living near these facilities. In addition, the same governmental agencies will not receive notices when excavation is scheduled to take place near their facilities.

Damage caused by excavation is the most common cause of pipeline incidents.

Contact 811 by dialing 811 or visiting to submit a ticket before you start digging, drilling, blasting or moving any dirt or concrete. Failure to comply with these requirements can result in monetary fines being levied on the excavator.